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How do you create a service culture in which every point of contact is seen as an opportunity to solve people's housing problems so that they do not have to enter shelter? How do you make consumers feel that diversion is helping them, not denying them help? How do you engage other systems to support people so they do not have to enter the homeless system? This workshop will explore the kind of significant cultural shift that is necessary to get the buy-in to move your homeless response system and other community partners towards diversion as a system-wide strategy.

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